Wrap Factory — Privacy Policy

Effective: March 19, 2026

Wrap Factory ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our services, visit our website, or communicate with us.

Information We Collect

We may collect the following information when you request a quote, schedule an appointment, or use our services:

  • Contact information: Name, phone number, email address, mailing address

  • Vehicle information: Year, make, model, VIN, color, and vehicle photos

  • Payment information: Credit/debit card details, billing address (processed through secure third-party payment processors — we do not store card numbers)

  • Communication records: Text messages, emails, voicemails, and call logs related to your service

  • Website data: IP address, browser type, pages visited, and cookies (if applicable)

How We Use Your Information

We use your information solely for the following purposes:

  • Preparing and delivering quotes and estimates

  • Scheduling and confirming appointments

  • Communicating service updates and status notifications

  • Processing payments

  • Sending appointment reminders

  • Responding to your inquiries

  • Improving our services and customer experience

  • Complying with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Information Sharing

We may share your information only in the following circumstances:

  • Service providers: With trusted third-party tools that help us operate our business (e.g., payment processors, scheduling software, phone/SMS service providers such as Twilio). These providers are contractually obligated to protect your data.

  • Legal compliance: When required by law, regulation, court order, or governmental authority.

  • Business protection: To protect the rights, property, or safety of Wrap Factory, our customers, or the public.

SMS/Text Message Privacy

When you provide your phone number and consent to receive text messages:

  • What we collect: Your phone number, message content, and opt-in/opt-out status.

  • How it's used: Solely for quote follow-ups, appointment reminders, service status updates, and responding to your inquiries.

  • Who processes it: Text messages are transmitted through Twilio, a third-party communications platform. Twilio's privacy policy is available at twilio.com/legal/privacy.

  • Opt-in: You consent by providing your number via our website form, in-person intake, or verbally during a call.

  • Opt-out: Text STOP at any time. You may also call (913) 298-6185 or email wrapfactoryquotes@gmail.com.

  • Help: Text HELP for contact and opt-out information.

  • No sharing: We do not share your phone number or message content with third parties for their marketing purposes.

  • Retention: SMS records are retained for up to 12 months for customer service purposes, then deleted.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Typical retention periods:

  • Customer records and service history: Up to 7 years

  • Communication records (calls, texts, emails): Up to 12 months

  • Payment records: As required by tax and accounting regulations

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct any inaccurate or incomplete information

  • Delete your personal information (subject to legal retention requirements)

  • Opt out of text messages at any time by replying STOP

  • Withdraw consent for any communications by contacting us

To exercise any of these rights, contact us at the information below.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

Cookies & Website Tracking

If you visit our website, we may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this privacy policy or your personal information, please contact us:

Wrap Factory
10933 Kaw Drive, Edwardsville, KS 66122
Phone: (913) 298-6185
Email: wrapfactoryquotes@gmail.com